XIO.GG Refund Policy

XIO.GG adheres to e-commerce laws and consumer protection regulations to provide a transparent and fair refund policy. Please review the refund terms below.

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1. Refund for Digital Content

• Refunds are available within 7 days of purchase, provided that the content has not been used or accessed.
• Refunds are not available if 7 days have passed or the digital content has been accessed.
• If there is a valid reason (e.g., the content is not functioning properly), a refund may be granted if the issue cannot be resolved.

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2. Refund for Shipped Products

1) Refunds Due to Change of Mind

• Refunds can be requested within 7 days of receiving the product.
• The following conditions must be met:
  • The product must be unused and in its original packaging (including seals/labels).
  • If the package has been opened and the product value has decreased (e.g., software packages, certain electronics), refunds may be restricted.
• Return shipping costs are the customer’s responsibility, and the refund will be processed after the return is confirmed.

2) Refunds for Faulty or Incorrect Products

• If a product defect is discovered within 3 months of receipt or 30 days from discovering the defect, a full refund or exchange is available.
• In this case, XIO.GG will cover the return shipping costs.

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3. Non-Refundable Items

The following items are not eligible for refunds:

1. Digital content that has already been accessed, downloaded, or streamed.
2. Products that are damaged due to customer mishandling or have damaged packaging.
3. Items that have significantly decreased in value and cannot be resold (e.g., custom-made products).
4. Other cases where cancellation rights are restricted by law.

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4. Refund Process

1. Submit a Refund Request: Contact XIO.GG Customer Support to initiate a refund request.
2. Review & Approval: We will review your request and inform you of your refund eligibility.
3. Product Return (If Applicable): If a return is required, send the item to the designated return address.
4. Refund Processing: Refunds will be processed after confirming the returned product or reviewing the digital content usage status.
5. Refund Timeline: Once approved, refunds will be issued to the original payment method within 3–7 business days.

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Customer Support:
For refund inquiries, please contact XIO.GG Support at cs@xio.gg.

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Compliance Notice

This refund policy complies with South Korean e-commerce and consumer protection laws and may be updated in accordance with legal changes.